"Where Natural Therapy blends with 21st Century Science-- beautifully"

Spa Packages Facial Treatment Body Treatment Massage
Hair Services Make-Up Services Nail Services Hair Removal
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It is our goal is for you to enjoy the treatments and services we offer with their maximum benefit.

Scheduling an Appointment

Whether you are scheduling for one appointment, several services, or a day at the Spa; please have your personal schedule available so the Spa Coordinator can schedule the appointments on a day and time that is convenient for you. Due to the length of Image by Design's special packages, advance booking is important, especially with large groups. Please notify the Spa Coordinator if you happen to be on a time schedule so they may ensure a timely departure.

Cancellation Policy

Image by Design requires a 24 hour notice of cancellation for all single services.For multiple services or spa packages, a 72 hour notice of cancellation is required. All multiple services and packages scheduled are reserved with a client credit card number. A full charge of all services scheduled will be made on the card in the absence of a 72 hour notice of cancellation. An attemt will be made to confirm All appointments two days in advance. It is the clients responsibility to keep their appointment.

Arrival to the Spa

Please arrive for your appointments at least 15 minutes prior to the scheduled starting time. This allows you the time to fill out appropriate client forms, change, and prepare for the first service. If you feel you will need more time please arrive earlier than the allotted time of 15 min. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.

Image by Design is happy to offer the Hydrotherapy Bed to you when available, before all Spa Package treatments, but ask that you complete your session and rest a few minutes before your scheduled appointments. We suggest arriving 30 minutes prior to your appointments to ensure time for you to enjoy the facility.

Personal Comfort

Your comfort is important; Please feel free to bring a swimsuit or wear undergarments for our varied spa and hydrotherapy services. We provide plush robes and wraps for all spa clients for the duration of their service(s). Lockers are also provided for storage of your personal items. Please leave all valuable items at home. Image by Design will not be responsible for lost or stolen valuables. It is suggested not to shave before any exfoliation treatments due to stinging that may occur. We would like each client to have full enjoyment of all the services without discomfort.

About our Staff

Image by Design's Holistic Wellness team of professionals are here to make sure every client is comfortable and receives the utmost in spa and salon services.


Gratuity is solely up to the client's discretion. All gratuities are made through the Spa Coordinator. He or she will ensure that the proper amount is received by the service provider(s) that served you. You may add any amount at the time of check out in cash, check or charge.

Unique Services

Please ask the Spa Coordinator if there is anything you need to know or prepare for before your scheduled spa service(s). Please read the service descriptions carefully for added information.

Health Issues

We ask that you advise us of any illness, injury or change in your health status; prior to any treatments; to ensure optimal programming of your needs; This will ensure treatments do not, in any way, interfere with any medical issues you may have. Please include this information on the client information form. We at Image by Design Holistic Wellness Spa are greatly concerned for the well being of our clients.

Children at the Spa

As we have spa treatments ongoing,We ask that no children under the age of 16 be in the facility without an appointment for service and accompanied by an adult. Even children with an appointment must sit very quietly while waiting for their appointment.No other guest is allowed in the treatment room except the guest receiving the treatment.You will need to reschedule if this is not possible.

Special Note

We at Image by Design sincerely hope you enjoy your service(s). The most important ingredient at Image by Design Holistic Wellness Spa is you, our client. We welcome any questions that you may have. Please feel free to call (217) 787-7700 to learn more about any of our services and how we can customize them for your needs.